Privacy Policy

Enrichme Wellness Limited (“Wellique”, “we”, “us” or “our”) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or mobile applications make use of our online facilities and services, services including consultations, remote monitoring, other offerings and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Wellique of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time we decide to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Wellique, and it governs any and all data collection and usage by us. Through the use of www.wellique.co.in you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Wellique does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website or mobile application you choose to use or frequent to better understand the way in which websites or applications garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

What personally identifiable information is collected from you through our website or mobile application;
Why we collect personally identifiable information and the legal basis for such collection;
How we use the collected information and with whom it may be shared;
What choices are available to you regarding the use of your data; and
The security procedures in place to protect the misuse of your information.

Information we collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website or mobile application collects various types of information, such as:

Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
Information automatically collected when visiting our website or mobile application, which may include cookies, third party tracking technologies and server logs.
Personal information such as name, contact details (email and phone number), date of birth and billing information
Information health-related data you voluntarily share, including medical history, diagnoses, treatment plans, prescriptions, lab results, radiology images, skincare progress photos, body metrics, dietary preferences, and health data from connected fitness apps or wearables. This information is used solely to personalize services, track progress, and enhance your experience on the platform.
information you voluntarily provide such as body metrics (e.g., weight, height, BMI), fitness goals, skincare progress photos, and dietary preferences. This data is collected only when you choose to share it through our platform’s features, and is securely stored and processed solely for the purpose of delivering tailored services and enhancing your user experience.
Technical information such as IP address, device information, browser type and usage data when you interact with our platform
Communication data, such as records of video consultations, chat messages, or other communications with healthcare providers, including RMPs, wellness coaches, skincare and nutrition consultants, or customer support.

In addition, Wellique may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Wellique may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

Personal information does not include: (A) Publicly available information from government records. (B) Deidentified or aggregated consumer information.

From where do we collect information

Wellique obtains the categories of personal information listed above from the following categories of sources:

Directly from you. For example, from forms you complete or products and services you purchase, wellness assessments, progress tracking forms, and optional uploads like photos or activity data from connected devices.
Indirectly from you. For example, from observing your actions on our websites and mobile applications.
From third-party business partners such as social media sites, ad networks, and analytics providers.

Why we collect information and for how long

We are collecting your data for several reasons:

To provide services, including remote consultations, wellness guidance, fitness coaching, skincare and nutrition advice.
To facilitate communication between you and your Provider
To process payments and manage billing
To improve our services through analytics and feedback
To ensure the security and integrity of our platform
To better understand your needs and provide you with the services you have requested;
To fulfil our legitimate interest in improving our services and products;
To send you promotional emails containing information we think you may like when we have your consent to do so;
To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
To customize our website and mobile application according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

How we protect your privacy

Protecting your personal and health information is a top priority. We implement robust security measures to safeguard your data including:

Encryption: All data transmitted between your device and our services is encrypted using industry standard protocols to prevent unauthorised access
Access controls: Only authorised healthcare professionals and staff with a legitimate need can access your information
Secure storage: Your data is stored on secure servers with regular security updates to protect against cyber attacks
Training: Our staff undergoes regular training to ensure compliance with privacy policies and best practices for handling sensitive information

Use of information collected

Wellique does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Wellique may collect and may make use of personal information to assist in the operation of our website or mobile application and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.wellique.co.in.

Wellique may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Wellique uses various third-party social media features including but not limited to Facebook, Twitter, LinkedIn and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the Providers and are not within Wellique’s control.

We may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our Websites, mobile applications, products, and services.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your Website and mobile application experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Websites, mobile applications, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our Websites, mobile applications, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Websites, mobile applications, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the applicable law.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Wellique’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Wellique about our website and mobile application users is among the assets transferred.

Wellique will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Disclosure of information

Wellique may not use or disclose the information provided by you except under the following circumstances:

as necessary to provide services or products you have ordered;
in other ways described in this Policy or to which you have otherwise consented;
in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
as required by law, or in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms of Service;
as necessary to maintain, safeguard and preserve all the rights and property of Wellique
with third parties such as specialists or labs if you provide explicit consent
authorised providers involved in your care may access your information to deliver services
trusted third party vendors such as cloud storage or payment processors with limited information under strict confidentiality agreements to support our operations
share information in case of medical emergencies to ensure timely care, as permitted by law

Sharing personal information

Wellique may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

To enhance our service, we utilize third-party service providers, including OpenAI, L.L.C., to assist in generating initial drafts of personalized nutrition and fitness plans. When you request a plan, certain non-personally identifiable information you provide, such as your dietary preferences and fitness goals, is shared with OpenAI to create a baseline recommendation. This AI-generated draft is then always reviewed, edited, and finalized by our human wellness experts before being delivered to you.

We share your personal information with the following categories of third parties: (a) Service Providers and (b) Data aggregators

Access to specific information and data portability rights

You have the right to request that Wellique disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclosed your personal information for a business purpose, two separate lists disclosing: disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that Wellique delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Non marketing purposes

Wellique greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Wellique’s products and services). In certain circumstances, we may use our website, mobile applications, newspapers, or other public means to post a notice.

How can I opt out of Wellique’s information sharing?

You can contact us by either

Sending a letter to us at 9&10 Kohinoor Park, Backside Mediways Hospital Ludhiana, Punjab 141012
support@wellique.co.in

Please note that you can initiate a writing request not to receive marketing mailings that result from Wellique data. It’s important to understand that when you opt out with Wellique, we don’t delete your information. We mark it on our databases as “Do Not Share.” We do this because if your information is deleted, in the future, we would have no way to know that you requested that your information not be shared. When you’re marked as “Do Not Share,” we’ll know that you didn’t want your information shared in case your information is later resubmitted. We want to be sure that consumers’ requests are honored until we’re told of a change.

Exercising access, data portability and deletion rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Sending a letter to us at 9&10 Kohinoor Park, Backside Mediways Hospital Ludhiana, Punjab 141012
support@wellique.co.in

Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response timing and format

We endeavour to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Training and Compliance

All consultants engaged by EnrichMe, including but not limited to skincare specialists, wellness coaches, and nutrition professionals, are subject to mandatory onboarding and training procedures. These procedures include adherence to privacy and data protection protocols, standards for respectful and non-discriminatory communication, and obligations relating to the ethical collection, use, and handling of user information in accordance with applicable laws and platform policies.

Non-discrimination

We will not discriminate against you for exercising any of your rights. Unless permitted by the applicable law, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to our privacy notice

Wellique reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the websites or mobile applications and update the notice’s effective date. Your continued use of our websites or mobile applications following the posting of changes constitutes your acceptance of such changes.

Children under the age of 18

Wellique’s website or mobile application is not directed to, and does not knowingly collect personal identifiable information from, children under the age of eighteen (18). If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of eighteen (18) must seek and obtain parent or guardian permission to use our website and mobile application.

Unsubscribe or opt out

All users and visitors to our website and mobile application have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website or mobile application please send an email that you wish to unsubscribe to support@wellique.co.in. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Wellique will continue to adhere to this Policy with respect to any personal information previously collected.

Links to other websites

Our website and mobile applications does contain links to affiliate and other websites. Wellique does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites or mobile applications. Therefore, we encourage all users and visitors to be aware when they leave our website and mobile application and to read the privacy statements of every website or application that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website and mobile application.

Notice to European Union Users

Wellique’s operations are located in the India. If you provide information to us, the information will be transferred out of European Union (“EU”) and sent to India.

Your rights as a data subject

Under the regulations of the General Data Protection Regulation (“GDPR”) of the EU you have certain rights as a Data Subject. These rights are as follows:

The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to support@wellique.co.in.
The right to rectification: this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to support@wellique.co.in.
The right to restrict processing: this means you can change your communication preferences or optout of certain communications. You can do this by sending an email to support@wellique.co.in.
The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at support@wellique.co.in.
The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to support@wellique.co.in.

In addition to the rights above, please be rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at www.wellique.co.in.

Security

Wellique takes precautions to protect your information. When you submit sensitive information via the website or mobile application, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control. The company also uses Secure Socket Layer (“SSL”) for authentication and private communications to build users' trust and confidence in the internet, website, and mobile applications use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website and mobile application, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website and mobile application following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

Challenges and our commitment

We recognize the inherent challenges in virtual consultations, including ensuring data privacy, maintaining reliable connectivity, and operating without in-person assessments. We recognize the unique privacy needs of users engaging in skincare consultations, and maintain discretion and consent-based sharing in all expert interactions. We provide clear guidelines to ensure accurate data collection and transmission. We implement robust cybersecurity measures, including firewalls, intrusion detection systems, and regular security audits, to protect against data breaches and hacking.

Privacy protections

We recognize that advisory consultations may occur in non-traditional settings, such as your home. To support privacy: (a) users are encouraged to conduct remote consultations in a private, quiet space to minimize the risk of being overheard. (b) Providers are trained to ensure their workspace is private and free from disruptions during such sessions. (c) For vulnerable populations, such as those with unstable housing, we offer guidance on accessing private spaces, including coordination with community resources when possible.

Technology access and digital literacy support

To address barriers related to technology access and digital literacy, we provide user-friendly guides and tutorials to assist Users in navigating our platform, available in multiple languages to accommodate diverse populations. Technical support is available to troubleshoot connectivity issues, such as unreliable internet or device syncing problems. We strive to ensure compatibility with commonly used devices and offer recommendations for affordable technology options when needed.

Special protections for sensitive health information

For users with sensitive conditions, we take additional steps to protect your privacy, Providers are trained to handle sensitive discussions with discretion, ensuring minimal disclosure of personal information during such advisory consultation. Users may opt for audio-only consultations if video conferencing raises privacy concerns about their living environment.

Patient trust and transparency

Clear and transparent communication is maintained regarding the collection, use, and disclosure of personal wellness information. Prior to any advisory or teleconsultation session, users are informed about the platform’s operations, including applicable privacy safeguards and secure usage practices. Users have the right to understand how their information is processed, and explicit consent is obtained before disclosing such information to authorized third parties, except where disclosure is required by applicable law.

Provider training and compliance

All experts undergo onboarding that includes training on privacy, ethical handling of user data, and teleconsultation best practices. This covers maintaining confidentiality even in remote work settings, using tools responsibly, and being mindful of users with specific needs, such as elderly users or those with limited English proficiency.

How to contact us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website and mobile applications, please feel free to contact us at the following email, telephone number or mailing address.

support@wellique.co.in

Mailing Address

9&10 Kohinoor Park, Backside Mediways Hospital Ludhiana, Punjab 141012